Business Continuity and Availability Management

A holistic management process that identifies potential impacts that threaten an organisation and provides a framework for building resilience with the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand and value-creating activities.

Under Business Continuity Management (BCM) pillars in theory and practice, we cover the following subjects:

• Initiation and Management

• Risk Evaluation and Control

• Business Impact Analysis

• Developing Continuity Strategies

• Emergency Response and Operations

• Developing and Implementing Business Continuity (BC) Plans

• Awareness and Training Programmes

• Maintaining and Exercising BC Plans

• Public Relations and Crisis Communications

• Co-ordinating with Public Authorities

• Applying theory to practice – Roles and Responsibilities

• An Invocation
  

The special skills of Business Continuity fall into two distinct categories. There are the pre-planning and preparation skills that are required to develop the plans and strategies that we might call the Pro-Active skill set. These skills are acquired or transferred through an education process. The other set of skills are those very practical ‘heat of the moment’ skills that are needed to implement or apply the plans and strategies. This second group can be called the Reactive skill set. Reactive skills need to be developed through experiential training.